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After a booking has been made, a request can be placed using Booking Management. All meal requests must be ordered at least 48 hours prior to the day of departure. Kosher meals must be ordered at least 72 hours prior to the day of departure.

I watched helplessly as they tried to revive a tiny little girl, without any equipment. It was the only way they could keep them warm, the paediatrician explained. However, the thing that surprised me most was the healthy complexions of the sisters there.

A wide selection of soft drinks and fruit juices are available for children onboard, without the need to request them in advance. Milk and food you carry onboard for your child can be warmed up by our cabin crew. On arrival at your destination, your pram or buggy may be available for you to use as soon as you disembark the aircraft. If not, it will be available to collect on the baggage carousel. Parents travelling alone with infants can also request a Meet and Assist Service on flysaa.

After a booking has been made, this request can be placed using Booking Management. The Meet and Assist service includes a member of SAA staff meeting the family at the check in desks and assisting them through security until they reach their gate.

It must be noted that the staff member is only there to assist and may not carry the infant. Once onboard, cabin crew can assist parents with stowing any baggage as well as making them more comfortable. On landing, cabin crew are available to assist with disembarkation, once all other customers have disembarked.

A ground staff member will be available to assist from the aircraft to the baggage collection area.

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  • Assistance On Board Collapsed Content Cabin crew members are available throughout a flight to assist travellers. Our cabin crew will always do its best to assist with any specific requirements. It is important to note that should a cabin crew member be permitted to carry a child, in the unlikely event that the child is injured, the airline will not take responsibility for any injuries sustained by the child.

    Prior to take off, a cabin crew member will brief a parent travelling with an infant or a toddler less than 2 years on important safety information. This is an opportunity for the parent to make requests or clarify any information that will make their flight more comfortable. Baby restraint devices are available to secure an infant during take-off, landing and when seat belt signs are illuminated.

    A cabin crew member will offer the device to a parent prior to take off. A cabin crew member will assist with heating bottles in hot water.

    Nappies are not available onboard, so we encourage parents or guardians to pack an adequate supply in their cabin baggage.

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  • For safety reasons, travellers are not permitted to sleep on the floor. This includes infants and young children.

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  • All SAA aircraft have toilets equipped with diaper boards. A cabin crew member will direct the parent to the closest toilet with diaper board as these differ accoridng to aircraft types.

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    Walking around the cabin is discouraged to minimise any injuries that can be caused due to turbulence, etc. It is recommended that the seat belt is fastened throughout the flight. What if My Infant Falls Ill?

    Collapsed Content Cabin crew members are well trained in first aid to deal with medical emergencies relating to infants, children and adults.

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    First Aid training relating to infant and child CPR, choking, allergies and other treatments is renewed annually. Onboard medical emergency procedures make provision for health care professionals to be called upon to assist with medical emergencies. Depending on the severity of the emergency the flight deck may divert to the nearest destination to afford the patient access to more suitable health care facilities.

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